To initiate a return you MUST email firstname.lastname@example.org to receive a return label. You will receive one if your order is eligible for a return. Orders that are returned without notice will be sent back to you.
Catchin Dealz will accept returns of purchased items under the following circumstances:
Returns must be shipped within five (5) days of when the item was delivered to You. Shipping and delivery dates and times will be determined by the records of the carrier service used to ship the item.
All returns will be refunded in full minus a 20% restocking fee. However, if the item you are returning is found to be defective, the 20% fee will be waived.
Upon receipt of a returned item, Catchin Dealz will examine it to determine if You are eligible for a refund and will send an email to the address that You provided when purchasing the item to inform You of whether You are eligible for a refund. If You are eligible for a refund, we will refund the purchase amount through the method of payment You used to purchase the item.
In the event that an item is returned outside of its original, unopened packaging and Catchin Dealz finds that the item is not defective, Catchin Dealz will refund the purchase amount minus a restocking fee equal to 20% of the purchase amount.
Items marked as “Final Sale” items are not eligible for refunds. Mystery Box items are not eligible for refunds or returns. Catchin Dealz is not responsible for any Final Sale items or Mystery Boxes erroneously returned.
To inquire about the status of Your return, or for any other questions related to refunds, please send an email to email@example.com.